Banbas family, Australia

"I hope you are well. Our trip was fantastic. Thank you so much for your help.
I'd like to give you some feedback.
The guide in Beijing, Tristan, was fantastic. Helpful, well spoken and a lot of fun.
The guides in Mongolia were great too - especially Bogi in the Gobi.

As you might be aware, we had issues with our flights. We missed the connecting flight to Beijing from Shanghai due to a delay with our Sydney flight and we had our return flight from Xian to Beijing cancelled. Hence, we missed 2 nights at Wangfujing Hilton. I am putting a claim in with my travel insurance and need a letter from hotel confirming this happened and also confirming the cost of the two rooms for each of the nights missed. Could you please organize this for me?
Again, thanks for your help in organizing such a great trip.

Kind regards
Conn Banbas